Frequently Asked Questions
Beautifully calming oil candle light and attractive votive candle stands.
“There are two ways of spreading light: to be the candle or the mirror that reflects it."
- Edith Wharton
Frequently Asked Questions about Electronic Candle Stands
What if someone starts all the lights at the same time?
Turn off the power at the wall, wait two minutes, then switch on again.
How long can I expect a candle stand to remain fully operational?
Depending on how much it is used, at least 15 to 20 years. We know of candle stands that are still in use after 25 years.
Do the LED lights ever have to be replaced?
LED lights have been fitted to most new and reconditioned candle stands supplied since 2015. LEDs will outlast the rest of the candle stand.
What can be done about older candle stands with incandescent bulbs and obsolete internal transformers?
Those candle stands have an operative life of about 20 years, although the incandescent bulbs will need to be replaced from time to time. Once a stand reaches the end of its working life, it can be replaced with a new unit, or (depending on dimensions) with a reconditioned one fitted with LEDs.
How reliable are the power modules under each light?
Extremely reliable. The initial power module was designed in Australia about 30 years ago, and progressively underwent six upgrades. When our manufacturer retired recently, the power module was completely redesigned using the latest technology.
Can we change the time that the lights burn for?
The new light modules have a switch which can be moved to produce timings of 15, 30, or 45 minutes.
Who arranges the connection of 240v power to a candle stand?
Candle stands are supplied with a standard 240V power lead. The Parish needs to ensure there is a power point nearby, and that there is a level floor area where the stand can be placed.
Can your lights be installed in a candle stand a parish has made to order, to fit in with other church woodwork?
Yes. We only need to liaise with the parish cabinet maker to ensure that there is enough internal clearance for the light modules in the “one off” light unit, and that the hole sizes for the lights are exact.
Frequently Asked Questions about Kerry Oil Candle canisters
How long will the oil canisters burn for?
The time that a canister will burn for depends on whether the flame is properly trimmed so that it burns cleanly with no smoke.
- A 6.5cm oil canister will burn for 50 to 60 hours.
- A 5.3cm oil canister should burn for 40 to 50 hours, and a 3.5cm oil canister for 15 to 20 hours.
How are the oil canisters trimmed?
Every canister has an adjustable threaded brass wick nut at the top. Turning the nut up or down changes the height and burn rate of the flame once lit.
How safe are the oil canisters to use?
Very safe. The Kerry Candle oil we use has a lower flashpoint than domestic kerosene. Provided cans are kept upright and not tilted, the canisters are completely safe to use.
The one situation to avoid is a build up of oil in the wick trough at the top of each canister. Provided cans are not tilted and are kept vertical, that will not happen.
What savings can we expect?
Leaving aside no longer having to remove wax from altar linen and church carpets on a weekly basis, satisfied customers have told us that by using our candle oil canisters they have secured costs savings of at least 40% over the cost of paraffin wax candles.
How should we store Kerry Oil Candle Canisters?
No special cabinet is required. Canisters should be stored in a dry space, out of sunlight. Properly stored, they will last for years.
Our Parish does not have many Masses each week, so it will take a long while for us to use all the cans in the standard size box that you sell. Can we order less cans than the standard number of cans supplied for the can diameter that we use?
Our standard box for oil canisters measures 42cm long by 30cm deep, and those dimensions together with the weight of the contents (9 to 19 kg) ensure that boxes remain upright in transit.
Lighter and smaller boxes increase the probability of a box being pushed on its side and oil spilled. That risk increases the further the box has to travel . Orders of less than 5kg are therefore at the buyer’s risk with spillage, and as our margins on small canister orders are slender at best the buyer has to pay the freight cost.
Which courier do you use and who pays for the freight cost?
We pay the freight cost, subject to that one exception. We use Aramex/Fastway as our couriers, and have done so for nearly 20 years.
As the candle oil is classed as “Hazardous” it cannot be freighted by air.
Each consignment is entered in Aramex’s database and the freight prepaid. Aramex’s system means that you receive advice as to pick up at our end and anticipated delivery at your end.
The courier receives a contact name and telephone number.
